Privacy Policy
Your data security and privacy rights matter to us
Information We Collect
At SysCodeWaveHub, we collect information that helps us provide better keyword research tools and educational content. This happens in several ways during your interaction with our platform.
- Personal details you provide during account registration, including name, email address, and contact information
- Technical data from your device and browser, such as IP address, browser type, operating system, and screen resolution
- Usage patterns within our application, including features accessed, time spent, and search queries performed
- Communication records when you contact our support team or participate in educational programs
- Payment information processed securely through third-party payment processors (we don't store complete card details)
How We Use Your Information
We believe in being transparent about why we need your information. Every piece of data we collect serves a specific purpose in improving your experience with our keyword research platform.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Account Information | Service delivery and user authentication | Active account duration + 2 years |
| Usage Analytics | Platform improvement and feature development | 24 months |
| Communication Records | Support resolution and service quality | 3 years from last contact |
Data Sharing and Third Parties
We don't sell your personal information to anyone. That's a firm commitment from our team. However, we do work with trusted service providers who help us deliver our keyword research tools effectively.
Important: Any third-party service we use must meet our data protection standards and sign agreements limiting how they can use your information.
We share limited data with:
- Cloud hosting providers for secure data storage and platform reliability
- Payment processors for transaction handling (they follow strict PCI compliance standards)
- Email service providers for delivering educational content and account notifications
- Analytics services to understand platform usage and improve user experience
Your Privacy Rights in Taiwan
Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.
You can request to:
- Access all personal data we hold about you within 15 business days
- Correct inaccurate or incomplete information in your account
- Delete your account and associated data (some legal records may be retained)
- Restrict processing for specific purposes while keeping your account active
- Export your data in a readable format for transfer to other services
- Object to automated decision-making that significantly affects you
To exercise any of these rights, send your request to our privacy team at contact@syscodewavehub.app. We'll verify your identity and respond within the legally required timeframe.
Data Security Measures
Protecting your information isn't just about compliance—it's about maintaining the trust you place in us when using our keyword research platform. We implement multiple layers of security across our entire infrastructure.
Our security practices include:
- End-to-end encryption for data transmission and storage using industry-standard protocols
- Regular security audits conducted by independent third-party cybersecurity firms
- Multi-factor authentication options for enhanced account protection
- Automated backup systems with encrypted storage in geographically distributed locations
- Employee training programs on data privacy and security best practices
- Incident response procedures that include immediate user notification when required
Security Incident Protocol: If a data breach affects your information, we'll notify you within 72 hours via email and provide detailed information about what happened and what we're doing to address it.
International Data Transfers
Our primary servers are located in Taiwan, but some of our trusted service providers operate from other countries. When your data crosses international borders, we ensure it receives the same level of protection.
For international transfers, we use:
- Standard contractual clauses approved by relevant data protection authorities
- Adequacy decisions where available for specific countries
- Additional safeguards like encryption and access controls for sensitive information
- Regular compliance reviews of our international service providers
Cookies and Tracking Technologies
We use cookies and similar technologies to make our keyword research platform work smoothly and understand how you interact with our tools. Most of these are essential for basic functionality, while others help us improve your experience.
- Essential cookies that keep you logged in and maintain your preferences during sessions
- Analytics cookies that help us understand which features are most valuable to users
- Performance cookies that help us optimize loading times and platform responsiveness
- Security cookies that help protect against fraudulent activity and unauthorized access
You can control cookie settings through your browser, though disabling certain cookies might limit some platform functionality. We don't use cookies for advertising or tracking you across other websites.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.
When you delete your account, most personal data is removed within 30 days. However, some information may be retained longer for specific legal reasons:
- Financial records for tax and accounting purposes (7 years as required by Taiwan law)
- Communication records related to legal disputes until resolution
- Anonymized usage statistics that can't be linked back to you personally
- Security logs for fraud prevention and system protection (typically 12 months)
Changes to This Privacy Policy
Privacy laws and our business practices evolve over time. When we need to update this policy, we'll notify you at least 30 days before changes take effect. This gives you time to review the updates and decide how you want to proceed.
For significant changes that affect how we use your data, we'll ask for your explicit consent before implementing them. Minor updates, like clarifying existing practices or adding contact information, will be posted with notification through your account dashboard.
You can always find the current version of our privacy policy at syscodewavehub.app/privacy-policy with the effective date clearly marked at the top.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about your data or this policy.